Our Team

Kelly Thompson

After college, Kelly worked in advertising until going back to the family brokerage in September 1999. Kelly worked alongside her dad, Brian, until he retired in 2006 working her way from an Unlicensed Service Representative to Principal and and everything in between. In 2020, Kelly bought the business from Brian to make the transition complete. If Kelly didn’t start working for the family business in 1999, she would probably still be in advertising.

Position: President

Date Started: September 1999

LinkedIn: Kelly Thompson

Email: kthompson@surnet.net

Phone: 905-433-2378 X: 101

“I have been doing this gig for a while now and I couldn’t imagine doing anything else. I get to work with an amazing team everyday in an industry that provides countless opportunities and affords me the ability to meet wonderful people. Whether you’re reading this because you are looking for a career change or insurance for your new car, we welcome the opportunity to have a chat with you.” ~ Kelly

I grew up in Whitby and my first home was in Whitby. Since then, I have lived in Port Perry, Orono and now Kendal.

Anything outdoors…even better when it’s with my family. We also love to travel. When I can combine all three, I am the happiest!

You can’t do it all…surround yourself with people with strengths that compliment your own and build each other up…together you can achieve anything.

My Grandmother. We had a wonderful relationship and talked almost daily. Even though there is a lot I would want to ask her…I think I would just love the opportunity to take her out for a coffee and talk about nothing and everything at the same time!

Don’t do something because it is what other people expect you to do, do what you feel is the right thing for you to do.

Jason Chambers

Like a lot of brokers, Jason fell into insurance in 1998 when he came across a Belair Direct ad. They were offering a great salary with a benefits package and has been in the industry ever since. When Jason joined the SurNet team in 2017, he started as a broker, providing excellent support and service to our brokers and our clients. Since then, he has effectively moved in to the role of Manager of Broker Relations where he is in charge of business development. He also heads up our Support Specialist Team. On the side, Jason also DJs. If you have ever been to a wedding in the Durham Region, you have likely seen him spinning tunes. If Jason wasn’t in insurance, he would likely be DJ’ing full time.

Position: Manager, Broker Relations

Date Started: May 2017

LinkedIn: Jason chambers

Instagram: @jchambers76

Email: jchambers@surnet.net

Phone: 905-433-2378 X: 103

I grew up in Scarborough and Oshawa and now reside in Courtice.

Playing board games and going to my kids sporting events.

Listen more then you speak & Be Kind, Always

Pele – I would ask how it was he stayed so dedicated and fit throughout his career.

Martha Lindsay

Martha joined the SurNet team in June of 2006 and handled our reception and data entry. Since then, Martha’s role has evolved in to Manager of Administration and is charge of making sure the office is running smoothly. She still answers the phones and does our data entry even though it looks a lot different than it did when she first started in the role. Prior to SurNet, Martha worked with a local financial advisor. If Martha never made the move in to insurance, it was a pretty good possibility that she would’ve been a teacher…but having kids of her own changed all that for her

Position: Manager, Administration

Date Started: June 2006

Email: mlindsay@surnet.net

Phone: 905-433-2378 X 100

When you call into our head office, the voice that answers your call is mine. I will always endeavor to forward your call to the best person to assist you.” ~ Martha

Born & bred in Montreal until 1978 & have live in Oshawa ever since.

f you don’t know already, reading, crocheting, and baking. Also spending time with my six (yes 6) grandchildren.

From my parents. Always do your best not anyone elses/

Sean Connery…just to hear that accent and no questions needed.

That there are some lessons you can learn only by doing them yourself. Every mistake is a lesson and every lesson learned is one earned.

Joan Antoine

In 1998, after the ice storm hit Montreal, Joan moved to Toronto and started working at TD Insurance/Meloche Monnex until she took the job offer with SurNet in 2015. Joan started with SurNet in Customer Service, providing assistance to our in house CSR’s. Joan naturally fell in to her current role of Manager of Communications when the need arose. Now, Joan is responsible for all communications coming from head office from social media posts, to email blasts to document delivery.

Position: Manager, Communications

Date Started: January 2015

Email: jantoine@surnet.net

Phone: 905-433-2378 x 104

Treat people the way you want to be treated.

I grew up and lived in Montreal all my life until 1999. Then I moved to Toronto, and now Ajax.

Spending quality time with family

Leena Vranchidis

Prior to SurNet, Leena worked in real estate in a similar role. It wasn’t until joining our team that Leena got in to insurance. With SurNet, Leena handles all of the accounting and helps to organize social events and staff luncheons. Leena has always loved working with children, running various programs in clubs so if she hadn’t taken the career path that she did, she would probably be working with children doing lots of arts and crafts!

Position: Manager, Accounting

Date Started: April 2017

LinkedIn: Leena Vranchidis

Email: lvranchidis@surnet.net

Phone: 905-433-2378 X: 105

“I am the accounting manager at SurNet Insurance Group Inc. I work with a great group of people and enjoy the relationships I’ve build with our brokers. I like to think of myself as a very creative person with a kind soul.” ~ Leena

I was born in Toronto, grew up in Scarborough and kept moving east – first to West Hill, Ajax, Whitby and have now been in Oshawa for the last 20 years.

I love spending time with my 3 grandkids, crafting and time up north.

Life is short – enjoy every single day and be happy.

My mother – I was very young when she died and I’m told that I am very much like her. I have so many questions I would like to ask her – can’t pick just one.

Lorie Brown

Lorie started her insurance career with SurNet, working in a branch office in Bowmanville for a couple of years before transitioning to a head office position in October of 2019. Lorie has always done customer service work for our clients but now provides more support to our brokers on service plans and oversees our Broker Support Team. If Lorie didn’t stumble in to insurance, she probably would’ve been a teacher.

Position: Broker Support Specialist

Date Started: November 2016

Email: lbrown@surnet.net

Phone: 905-433-2378 x: 108

Born in Saskatchewan, moved to British Columbia, Alberta and Ontario.

Cook, read, walk, spend time with my family

You can’t do anymore than your best. One day at a time.

I would ask my grandmother, if she had the opportunity to live her life over again, is there anything she would have changed?

Shazia Siddiqi

In 1998, Shazia got her first job in insurance working for a State Farm agent. She eventually got her agent’s license but after awhile, Shazia left to pursue other career opportunities. In September of 2022, Shazia answered the job posting we had and has been working as a Broker Support Specialist providing excellent customer service to our brokers and clients. Shazia is currently studying to get her RIBO and Life licenses. If Shazia never started her career in insurance back in 1998, she probably would’ve been a writer.

Position: Broker Support Specialist

Date Started: September 2022

Email: ssiddiqi@surnet.net

Phone: 905-433-2378 x: 106

“Dedicated to client, customer satisfaction. I try my best to give quality of service according to client’s needs, assessment, and insurance requirements. With a great line up of Insurance companies, within an excellent Brokerage Group that has been around for many years.” ~ Shazia

I grew up in Scarborough, lived in Ajax, and living in Pickering now.

Be patient. The fruits of patience are sweet.

My Grandfather whom I have never met passed away before I was born. He was a scholar. I would ask him what inspired him to be so wise and intellectual as his wisdom was passed down to my father.

I would tell myself to not worry so much, every problem has a solution.

Lindsey Chapman

In 2022, Lindsey was looking for a career change when she saw that we were hiring for an unlicensed customer service rep and answered our ad. She was hoping for a position in a promising career where she would be able to gain new skills and knowledge. Since then, Lindsey has been providing excellent customer service support for our brokers and our clients and has recently obtained her RIBO license. Lucky for us, Lindsey fell in to insurance because if she hadn’t, she would likely be working as a business operations manager for some one else.

Position: Broker Support Specialist

Date Started: September 2022

LinkedIn: Lindsey Chapman

Email: lvranchidis@surnet.net

Phone: 905-433-2378 X: 105


“I am an approachable individual and I hold myself to the highest standard of integrity. Here to meticulously assist all of our clients with their insurance needs. Insurance can have a lot of overwhelming information I am here to guide you to the best coverages for your specific needs and bring you clarity and comfort with our services. Some of my core values are commitment to customer service, honesty and transparency. Trust can only be built and maintained through having conversations, call in today so that we can have a conversation and start building.” ~ Lindsey

I grew up in a small town, moved to Oshawa for school and decided to stay.

I enjoy spending time with my daughter, family and friends.

Whitby’s Assurance in Insurance

Life is a series of unexpected events, and while we can’t predict them, we can certainly prepare for them. In the charming town of Whitby, SurNet Insurance stands as a beacon of reliability. With a team that combines expertise with empathy, the intricacies of insurance claims become far more manageable. With a legacy spanning over 30 years, SurNet Insurance has been the anchor for many in Whitby, ensuring their assets and cherished moments are well-protected. Their unwavering commitment to the community is evident in every policy they offer and every handshake they share.


Precision-Crafted Insurance Solutions in Whitby

Every individual, every family, and every enterprise has its unique set of insurance challenges. Recognizing this, SurNet in Whitby crafts insurance solutions that are pinpointed to these specific needs. Whether it’s for the vehicle that drives your dreams, the home where you create memories, or the business you’re scaling, SurNet ensures comprehensive protection. The SurNet Whitby team, with its deep-rooted understanding of the local nuances, ensures each policy is meticulously tailored, reflecting the specific challenges and opportunities of Whitby. Their approach is centered around holistic service, emphasizing enduring relationships built on mutual trust.

Demystifying Umbrella Insurance

In an era where liabilities can be vast and varied, umbrella insurance serves as an added layer of protection. It goes beyond the limits of standard insurance policies, offering extended coverage for unforeseen and substantial claims. SurNet’s team sheds light on the importance of umbrella insurance, ensuring that clients can navigate life’s uncertainties with an added layer of assurance. With SurNet’s insights, you’re equipped to understand the broader spectrum of protection that umbrella insurance provides.

Whitby: A Harmony of Heritage and Modernity

Whitby, with its picturesque harbors and historic downtown, is a town that celebrates its rich heritage while embracing the future. From its days as a prominent port to its current stature as a growing urban center, Whitby has always been at the crossroads of history and progress. Beyond its architectural landmarks, the town is a vibrant blend of arts, culture, and community initiatives. It’s a place where the echoes of yesteryears meet the aspirations of tomorrow, creating a dynamic and inclusive community.


Frequently Asked Questions

  • How does SurNet keep its policies aligned with the evolving insurance landscape?

    SurNet believes in staying ahead of the curve. We actively monitor industry trends, regulatory changes, and emerging risks to ensure our policies remain relevant and comprehensive.

  • Can clients consult with SurNet for bespoke insurance needs?

    Absolutely! SurNet excels in crafting bespoke insurance solutions. Our team collaborates closely with clients to understand their unique needs and design policies that address them precisely.

  • How does SurNet ensure a smooth and efficient claim resolution process?

    SurNet prioritizes client satisfaction during claim resolution. We have streamlined processes, expert claim handlers, and strong partnerships with insurers to ensure claims are resolved efficiently and fairly.

  • Are there any tools or platforms offered by SurNet for clients to manage their policies digitally?

    Yes, SurNet embraces digital innovation. We offer clients user-friendly platforms and tools to manage their policies, track claims, and access support online.

Insurance Brokers in Whitby – SurNet Insurance Group Inc

Your insurance, your way. SurNet Insurance thrives on being a customizable and cost effective solution for any client. At our core, we have over 20 offices through-out Ontario staffed with trained licensed insurance brokers ready to serve you in person or over the phone. If you are looking for a more direct, digital relationship with your insurance provider, we have that too. You are unique, shouldn’t your insurance experience be too? Contact us today for help.

Address: 50-1621 Mc Ewen Dr., Whitby, ON L1N 9A5
Phone: 905-433-2378
Fax: 905-433-5012
Other: 800-567-9294
Email: general@surnet.net